🛍️ Returns & Exchanges Policy (UK Customers)

At Kitty Darling, we’re committed to offering high-quality clothing with a generous dose of glamour. As a small independent retailer, our returns policy is designed to be fair to you while maintaining the sustainability of our business.

✅ Eligibility for Returns

You have the right to return items within 14 calendar days of receiving your order, in line with the Consumer Contracts Regulations 2013.

To be eligible for a return, items must:

• Be unworn and unwashed
• Have original tags fully attached and untampered with
• Be returned in their original packaging (e.g. garment bags, boxes, labels)
• Be free from odours (e.g. smoke, perfume) and unaltered (e.g. no tailoring)

Items not meeting these conditions will be rejected and returned to you at your expense.

🚫 Non-Returnable Items

The following items cannot be returned:

• Sale or clearance items, including pre-loved
• Underwear, swimwear, or pierced jewellery (for hygiene reasons)
• Custom or made-to-order items

💷 Return Shipping & Restocking Fee

• Return postage is the customer’s responsibility, unless the item is faulty or incorrect.
• A £3.99 restocking fee will be deducted per return to cover handling and processing. This does not apply to faulty or incorrect items.
• We recommend using a tracked postal service, as we cannot accept responsibility for lost returns.

🕒 Refunds

• Refunds are processed within 7 working days of receiving and inspecting your return.
• Refunds are issued to your original payment method, minus shipping and any applicable restocking fees.
• We reserve the right to refuse a refund if your return does not meet our criteria.

🔁 Exchanges

We do not currently offer direct exchanges.
If you need a different size or item, please place a new order and return the original following the standard returns process.

🛠️ Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us at [email protected] within 3 days of receipt. Include:

• Your order number
• Clear photos of the issue

We will resolve the matter promptly and fairly.

If your item is confirmed as faulty or incorrect, we will reimburse return shipping costs after inspection.

📌 Important Notes

• Returns received outside the 14-day window without prior agreement may be rejected.
• We reserve the right to blacklist accounts that repeatedly abuse our returns policy.

🏠 Return Address

Please send returns to:

Kitty Darling
46 Church Street
Bilston
Wolverhampton
WV14 0AH
United Kingdom

📝 Additional Information

• Include your invoice or sufficient information to identify your order.
• Without this, we may not be able to process your refund swiftly.

Typical postage costs:

• Second-class untracked: ~£3.00
• Second-class tracked: ~£4.50 (depending on weight)

For heavier items, we recommend using a courier comparison site to find the best price.

🗣️ Complaints Procedure

We aim to meet your expectations efficiently and fairly.
For complaints, contact [email protected].

• Complaints are handled confidentially
• We’ll acknowledge receipt within 5 working days
• You’ll receive an estimated resolution timeline and a designated contact

⚖️ Disclaimer

To the fullest extent permitted by law:

• Kitty Darling provides this website and its content “as is”
• We disclaim all warranties, express or implied, including but not limited to merchantability or fitness for a particular purpose
• We do not guarantee that website information is accurate, complete, or current — prices and availability may change without notice

We are not liable for damages arising from use of this website, including but not limited to:

• Loss of data, income, or profits
• Loss or damage to property
• Claims by third parties

This disclaimer does not exclude liability for death or personal injury caused by our negligence.

For all enquiries:
📧 [email protected]